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Action Request System (ARS) Remedy is one of the more popular helpdesk systems. With ARS serves only as a container for helpdesk applications, like us and the entire ITIL standard (incedent, problem, change, config and cmdb) can portray.
An advantage is the very well-documented Java interface, which in turn is based on the C API. The interface for all operations with the AR server are possible.

Access to a record of a form as is possible as follows:

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  - oo. ar . samples ; package de k - oo ar samples.,..

 ; com.remedy.arsys.api.ARException import;
 ; com.remedy.arsys.api.ARServerUser import;
 ; com.remedy.arsys.api.Entry import;
 ; com.remedy.arsys.api.EntryCriteria import;
 ; com.remedy.arsys.api.EntryFactory import;
 ; com.remedy.arsys.api.EntryID import;
 ; com.remedy.arsys.api.EntryItem import;
 ; com.remedy.arsys.api.EntryKey import;
 ; com.remedy.arsys.api.EntryListFieldInfo import;
 ; com.remedy.arsys.api.FieldID import;
 ; com.remedy.arsys.api.NameID import;
 ; com.remedy.arsys.api.Util import;

 public class Entry {Info
    main ( String [ ] args ) { public static void main (String [] args) {
       ARServerUser ( "user" , "password" , "" , "server" ) ; ARServerUser ARServerUser context = new ("user", "password", "", "server");

       try {
          / / Set the TCP port on which the server listens AR (ie without port mapping)
          ( context, new NameID ( context. getServer ( ) ) , 11111 , 0 ) ; . Util ARSetServerPort (context, new NameID (context. getServer ()), 11111, 0);

          / / Create an entry factory objects for access to records
          ( ) ; Entry entry Factory factory = Factory GetFactory Entry ().;

          / / Define the criteria for the form name and the record ID
          EntryKey ( new NameID ( "formularname" ) , EntryKey entryKey EntryKey = new (new NameID ("form-name"),
                "200928" ) ) ; new EntryID ("200928"));

          / / Set the form field whose data is to be determined
          EntryListFieldInfo ( new FieldID ( 1 ) ) ; Entry List fi1 = new FieldInfo FieldInfo Entry List (new FieldID (1));
          EntryListFieldInfo ( new FieldID ( 2 ) ) ; Entry List fi2 = new FieldInfo FieldInfo Entry List (new FieldID (2));
          new EntryListFieldInfo [ 2 ] ; Entry List FieldInfo [] entry = new Entry List fieldList FieldInfo [2];
          ] = fi1 ; entry field list [0] = fi1;
          ] = fi2 ; entry field list [1] = fi2;

          EntryCriteria ( ) ; Entry Criteria criteria = new Entry Criteria ();

          entryFieldList ) ; setEntryListFieldInfo criteria (entry field list).;

          / / Search for the record
          ( context, entryKey, criteria ) ; Entry = entry findByKey factory (context, entryKey, criteria).;
          . println ( "Verbindung erfolgreich hergestellt." ) ; .. System.out.println ("Connection succeeded.");

          / / Output
          entry. getEntryItems ( ) ; EntryItem [] items = entry getEntryItems ().;
          int i = 0 ; i < items. length ; i ++ ) { for (int i = 0; i <length items,. i + +) {
             i ] ; EntryItem item = items [i];
             . println ( "<c" + item. getFieldID ( ) + ">" Systems. Out. Println ("+ <c" item. getFieldID () + ">"
                   ( ) + "</c" + item. getFieldID ( ) + ">" ) ; + Item getValue () + "</ c" + item getFieldID () +. ">").;
          }
       }

       ARException e ) { catch (e ARException) {
          ; e describe ();
          ; e printStackTrace ();
       }

       finally {
          ; context clear ().;
       }
    }
 } 

Installation

The Java API is based on the C API, need also be available to the Java archives (*. Jar) and the C libraries. This is of course different for Windows and Unix (eg Solaris). And that's not all. The C API requires as IBM's open source releases for the internationalization of additional C libraries here are made ​​available.

Windows installation

In Windows, it meets the path to the C libraries (see below) with the path variable record. which can be either
Computer-> Properties-> Advanced-> Environment Variables
or via the command line
set PATH =% PATH%: pfad_zur_anwendung \ lib \ winnt
. do The following Java and C libraries archives should be available:

./lib: total 644 -rwx------+ 1 gklinkmann Kein 300825 Jul 4 2005 arapi63.jar -rwx------+ 1 gklinkmann Kein 18976 Jul 4 2005 armapi63.jar -rwx------+ 1 gklinkmann Kein 907 Jul 4 2005 arutil63.jar -rwx------+ 1 gklinkmann Kein 329931 Jul 4 2005 emaildae.jar drwx------+ 2 gklinkmann Kein 0 Jun 22 14:05 solaris drwx------+ 2 gklinkmann Kein 0 Jun 27 09:16 winnt ./lib/winnt: total 12936 -rwx------+ 1 gklinkmann Kein 1028096 Jul 4 2005 arapi63.dll -rwx------+ 1 gklinkmann Kein 634880 Jul 4 2005 arjni63.dll -rwx------+ 1 gklinkmann Kein 102400 Jul 4 2005 armapi63.dll -rwx------+ 1 gklinkmann Kein 77824 Jul 4 2005 arrpc63.dll -rwx------+ 1 gklinkmann Kein 180224 Jul 4 2005 arutiljn.dll -rwx------+ 1 gklinkmann Kein 114688 Jul 4 2005 arutl63.dll -rwx------+ 1 gklinkmann Kein 897024 Jul 4 2005 arxmluti.dll -rwx------+ 1 gklinkmann Kein 8237056 Jan 29 2004 icudt28l.dll -rwx------+ 1 gklinkmann Kein 655360 Jan 29 2004 icuin28.dll -rwx------+ 1 gklinkmann Kein 31744 Jan 29 2004 icuio28.dll -rwx------+ 1 gklinkmann Kein 90112 Jan 29 2004 icule28.dll -rwx------+ 1 gklinkmann Kein 77824 Jan 29 2004 iculx28.dll -rwx------+ 1 gklinkmann Kein 53248 Jan 29 2004 icutu28.dll -rwx------+ 1 gklinkmann Kein 585728 Jan 29 2004 icuuc28.dll -rwx------+ 1 gklinkmann Kein 475190 Jul 4 2005 rcmn63.dll 

Solaris installation

On Solaris, the LD_LIBRARY_PATH to be adjusted. A script that executes the Java code could look like this:

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  # / Bin / bash
 export / home / ar / test-arapi- 0.1 HOME = / export / home / ar / test Arapi-0.1

 usr / bin / java JAVA = / usr / bin / java

 = ${LD_LIBRARY_PATH} : ${HOME} / lib / solaris export LD_LIBRARY_PATH = $ {LD_LIBRARY_PATH}: $ {HOME} / lib / solaris

 cd $ HOME
 ${CLASSPATH} de.k-oo.ar.samples.EntryInfo $ {JAVA} $ {CLASSPATH}-cp-de.k oo.ar.samples.EntryInfo 

Where the actual class EntryInfo within the Java archive test-arapi.jar is.
C. The following libraries should be available for Solaris:

 lib/solaris: total 104430 -rw-r--r-- 1 ar other 300825 Jun 22 14:06 arapi63.jar -rw-r--r-- 1 ar other 907 Jun 22 14:06 arutil63.jar -rw-r--r-- 1 ar other 329931 Jun 22 14:06 emaildae.jar -rw-r--r-- 1 ar other 861 Jun 22 14:06 jlicapi6.jar -rw-r--r-- 1 ar other 3961476 Jun 22 14:06 libar.a -rw-r--r-- 1 ar other 2577060 Jun 22 14:06 libar.so -rw-r--r-- 1 ar other 4437860 Jun 22 14:06 libarjni.so -rw-r--r-- 1 ar other 574860 Jun 22 14:06 libaruti.so -rw-r--r-- 1 ar other 5619504 Jun 22 14:06 libarxml.so -rw-r--r-- 1 ar other 8512204 Jun 26 14:04 libicudata28.so -rw-r--r-- 1 ar other 8512204 Jun 26 14:04 libicudata28.so.28 -rw-r--r-- 1 ar other 8512204 Jun 26 14:04 libicudata28.so.28.0 -rw-r--r-- 1 ar other 1400432 Jun 26 14:04 libicui18n28.so -rw-r--r-- 1 ar other 1400432 Jun 26 14:04 libicui18n28.so.28 -rw-r--r-- 1 ar other 1400432 Jun 26 14:04 libicui18n28.so.28.0 -rw-r--r-- 1 ar other 90912 Jun 26 14:04 libicuio28.so -rw-r--r-- 1 ar other 90912 Jun 26 14:04 libicuio28.so.28 -rw-r--r-- 1 ar other 90912 Jun 26 14:04 libicuio28.so.28.0 -rw-r--r-- 1 ar other 274516 Jun 26 14:04 libicule28.so -rw-r--r-- 1 ar other 274516 Jun 26 14:04 libicule28.so.28 -rw-r--r-- 1 ar other 274516 Jun 26 14:04 libicule28.so.28.0 -rw-r--r-- 1 ar other 51700 Jun 26 14:04 libiculx28.so -rw-r--r-- 1 ar other 51700 Jun 26 14:04 libiculx28.so.28 -rw-r--r-- 1 ar other 51700 Jun 26 14:04 libiculx28.so.28.0 -rw-r--r-- 1 ar other 92356 Jun 26 14:04 libicutoolutil28.so -rw-r--r-- 1 ar other 92356 Jun 26 14:04 libicutoolutil28.so.28 -rw-r--r-- 1 ar other 92356 Jun 26 14:04 libicutoolutil28.so.28.0 -rw-r--r-- 1 ar other 1303916 Jun 26 14:04 libicuuc28.so -rw-r--r-- 1 ar other 1303916 Jun 26 14:04 libicuuc28.so.28 -rw-r--r-- 1 ar other 1303916 Jun 26 14:04 libicuuc28.so.28.0 -rw-r--r-- 1 ar other 236604 Jun 22 14:06 libjlica.so 

Action Request System (ARS) Remedy is one of the more popular helpdesk systems. With ARS serves only as a container for helpdesk applications, like us and the entire ITIL standard ...

gklinkmann written by \ \ tags: ars , Java